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Have a question before you subscribe? Ask it directly.
We answer every message personally. If your question reveals a gap in our documentation, we update the documentation.
What to include in your message
The more context you provide, the more specific our reply can be. If you are asking about compatibility, tell us which broker you use and whether it offers a REST or FIX API. If you are asking about onboarding timelines, describe briefly how many strategies you want to automate and whether they are already written as explicit rules or still in an informal format. If you are asking about pricing, tell us approximately how many active strategies you plan to run simultaneously — we can tell you immediately which tier applies and whether the annual billing discount makes sense for your situation. You do not need to prepare anything formal. A plain-language description of your situation is sufficient. We will follow up with specific questions if we need more detail.
Contact details
Str. Domnească 47, Galați 800008, România · +40 731 204 856 · info@echopdelta.pro · Monday–Friday, 09:00–18:00 (17:00 on Fridays)
What happens after you send your message
We keep the process simple and predictable.
We read it the same day
Messages sent before 16:00 Romanian time on a business day are read the same day. Messages sent after 16:00 or on weekends are read on the next business day morning. We do not use auto-responders that simulate faster response times.
You receive a direct answer
Our reply addresses your specific question, not a templated FAQ response. If the answer is that we cannot help — for example, if your broker is not supported — we will say so clearly and, where possible, suggest an alternative.
Next steps are yours to decide
We will not follow up repeatedly or enrol you in a sales sequence after your first message. If you want to proceed, you tell us and we begin onboarding. If you need more time, the conversation stays open on your terms.
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Submitting the form redirects you to a confirmation page so you know your message was received.